To start the return process, please enter your email address or phone number and the order number below. We may contact you with any questions on your return request, please provide a valid email or phone number.
How do I return?
- Enter your Email / Phone number AND Order Number used at time of purchase in the fields above and click Start. **(Note: Check email Order correspondence to locate correct Order Number)
- If our system cannot locate your order please contact firstname.lastname@example.org to further assistance.
- Follow the instructions and select the items you want to return.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition.
- The original packaging and accessories need to be included .
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no restocking or handling charges for a return.
- Original shipping charges are non-refundable.
- You are responsible for the charges of the return shipping.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 15 working days.